Legal
Last updated: July 31, 2026
Everything sold under the Grandma Vivienne name is a digital product — a guide or workbook delivered as a PDF, the moment you buy it. Please read this before you purchase, so that there are no surprises afterwards.
We do not offer refunds, returns or exchanges on any digital product. Because each guide is delivered immediately and in full, it cannot be returned once it has been downloaded — there is nothing to send back. This applies to every guide, workbook and companion file sold through this website.
Please read the description of a guide carefully before buying, and be sure it is the right one for you. If you are not certain, write to us first and we will tell you honestly whether it suits what you need. We would far rather answer a question than take money for the wrong book.
A final-sale policy is not a refusal to help. If any of the following happens, contact us and we will put it right at no cost to you:
A duplicate charge is refunded in full. That is a billing error, not a change of mind, and it is the one circumstance in which money comes back to you.
Email grandmavivienneoficial@gmail.com with the email address you used at checkout, and tell us which guide you bought. We answer every message. If your file did not arrive, please look in your spam folder first — that is where it usually is.
Depending on where you live, consumer law may give you rights that this policy cannot remove — for example, where a product is faulty or is not as described. Nothing here is intended to limit those rights. Where digital content is supplied immediately with your agreement, the usual cancellation period may not apply.
This policy forms part of our Terms of Service.